Human Resources Operations Volunteer Operation Mobilization USA Volunteer Role | Hybrid (On-Site Required) | Part-Time | Unpaid Overview The Human Resources Operations Volunteer provides administrative and communications support to the Human Resources team at Operation Mobilization USA. This volunteer role assists with payroll-related correspondence, HR communications, and office administrative functions that help ensure timely and effective support for staff, volunteers, and ministry partners. This role works under the direction of the Director of Human Resources and collaborates closely with the Payroll Specialist and other HR team members. Because this position includes handling physical mail and other office-based responsibilities, regular on-site availability is required. Responsibilities
Assist the Payroll Specialist with routine correspondence and administrative tasks
Support payroll and tax-related communications with employees, government agencies, and other organizations as directed
Monitor the Human Resources department email inbox
Respond to routine requests for information using approved procedures and templates
Route emails and inquiries to the appropriate HR team member for resolution
Track and follow up on assigned correspondence as needed
Open and sort incoming postal mail addressed to Human Resources
Route mail and documents to the appropriate HR team member
Maintain confidentiality of personnel, payroll, and organizational information
Assist with filing, records management, and other administrative support activities
Support special HR projects as assigned
Volunteer Experience & Learning Opportunities Volunteers in this role may:
Gain exposure to nonprofit HR operations and payroll administration
Develop skills in business communication, customer service, and office administration
Learn about compliance, documentation, and records management processes
Experience working within a collaborative Human Resources team environment
Qualifications
Experience or strong interest in administrative support, office administration, payroll, or Human Resources
Strong written and verbal communication skills
Excellent organizational and time-management skills
Ability to maintain confidentiality and professionalism
Strong attention to detail and accuracy
Ability to work independently while following established procedures
Experience with Microsoft 365 tools (Outlook, Teams, Word, Excel, and SharePoint) helpful
Customer service or office support experience preferred
Agreement with OM USA's Statement of Faith
Location & Availability
Must be able to work on-site at the OM USA office one to two days per week
Additional work may be completed remotely when appropriate
Schedule determined in coordination with the HR Director
Time Commitment
Part-time volunteer role
Flexible schedule based on organizational needs and volunteer availability
Important Notes
This is a volunteer, unpaid position
No employment relationship is implied
Volunteers are required to complete a background check and confidentiality agreement before beginning service